Free U.S. standard shipping (5-7 business days) for orders over $100. The veil typically ships within 7 to 14 business days after purchase, excluding major U.S. holidays (please see item details for specific turnaround time).

Exchanges & Returns

It is our goal at KC Bridal to provide distinct excellence in our products and be top of the line in the veil industry. We are happy to offer a 30-day policy for returns and exchanges should you find that you are not satisfied with your purchase.

 

30-DAY POLICY:

  • If you are not satisfied with your purchase, you may return it for a refund within 30 days of receipt of shipment. .
  • Please contact us at customerservice@weddingveil.com for returning or exchanging.
  • If you pass the 30-day window, the return policy will be void.
Note: there is no return on all custom made orders.

     

    RULES FOR RETURNS:

    • To be eligible for return, the tag must be intact, the item must be unused, and in the same condition that you received it. 
    • Custom orders are not eligible to be returned and refunded.
    • Item must be inspected and approved by KC Bridal before deciding if a refund is due and appropriate. 

       

      RULES FOR EXCHANGES:

      • Custom orders are not eligible to be exchanged.
      • Any other unused and original condition items may be exchanged if they are defective or damaged.
      • Exchanges can only be made for the same veil style once. Choosing in a different color is acceptable. However, please note, in exchange for a different style, the price may be varied.
        Should you find an exchange fits your situation more appropriately, please be in touch with us at customerservice@weddingveil.com and we will work closely with you to come to a positive resolution.

           

          REFUNDS:

          • If your return is approved, then a refund will be processed and a credit will be applied to your original method of payment within 3-7 business days of approval. You will be notified.
          • Please keep in mind that funds cannot be deposited on the weekend or US bank holidays.
          • In some cases, there may only be partial refunds granted. KC Bridal reserves the right to make decisions regarding such situations.

           

          SHIPPING COST:

          • You are responsible for shipping costs of items sent out to you in your original order and for the cost of returning an item to us for refund or exchange.
          • If you are exchanging your item, you are also responsible for the shipping cost of sending you the new exchanged item.
          • We recommend using a trackable shipping service and ensuring your package at full value due to the fact that shipping costs are non-refundable and problems in transport can arise at times.